Opportunity Announcement (OA)
An Opportunity Announcement (OA) is a document that contains all the information you need to determine if you would like to provide call center services for a particular client program. Details about the client, call types, additional equipment requirements, certification course schedules and certification requirements are in this document.
It is critical that you read Opportunity Announcements thoroughly before expressing interest in a client program. Opportunity Announcements can only be accessed after the Application & Registration process is complete.