How do I contact support?
If today is a federal holiday or a company holiday, it is possible the department is closed. Otherwise, the operating hours for our Chat Specialists are as follows:
- Technical Support – 24 hours a day, 7 days a week
- Partner Support – Mon to Fri, 8:00 AM to 12:00 AM
- Enrollment – Mon to Fri, 8:00 AM to 12:00 AM
- Admissions – Mon to Fri, 10:00 AM to 6:00 PM
Please keep in mind all times listed are Eastern Standard Time
To contact our Chat Specialists go to your Arise Portal > Select Support > AVA then request one of the following Chat lines Technical Support, Partner Support, Enrollment, Admissions